By using a REGULATED ICBA agent
you are guaranteed:
- That they are covered by our Client Money Protection
(CMP) Scheme. ICBA have the ability to make discretionary
grants (up to pre-set limits) if you suffer financial loss due
to the bancruptcy or dishonesty of the member and/or their
firm...look at our CMP guide to
find out more.
- That the agent has Professional Indemnity
Insurance
This ensures you are financially covered for successfull claims
relating to members' negligence, bad advice or mishandling of
data...
- To be consulting with a qualified and trained agent who
can give you professional up-to-date advice and
guidance.
All our members are required to carry out at least a minimum
level of Continuous Professional Development (CPD) each year and
many do more.
- That you are dealing with an agent who voluntarily
follows the Code of Practice and Rules of Conduct laid down by
their professional body.
If an agent does not follow the code, they can be fined or in
the worst cases expelled from membership of the ICBA. Our
disciplinary process includes everything from cautions and warnings
right through to more severe penalties of up to £5000 for each rule
breached. You can be sure that the highest standards are upheld by
our members.
- That you have a route to redress should something go
wrong.
It is a mandatory requirement that all our members belong to an
independent redress scheme, the choice being either the Ombudsman Services:Property or the Propertry Ombudsman
Service. This gives you the consumer an added level of
protection. The Propertry Ombudsman Service can award
payments of upto £25,000
As a member of the public:
By using a REGULATED ICBA member you can feel safe in the
knowledge that you are dealing with a professional.
Membership of ICBA is through formal qualfication to ensure that
ICBA agents have the experience and knowledge to provide a first
class service to you, the client.