Are you able to provide legal advice?
No. We can't give you specific legal advice or offer you a
'second opinion' on legal advice you've already received.If you
need legal advice, you'll need to consult a solicitor or your local
Citizen's Advice Bureau: www.citizensadvice.org.uk
What happens at Hearings?
Please click here
for Tribunal Hearing Guidance.
I don't want to reveal my identify, can you deal with my
complaint?
It can be very difficult for us to handle complaints in this way
unless you are able to provide evidence from a 3rd party source,
e.g. a newspaper. In other types of cases it may not be possible
for us to handle cases anonymously.
Do I need a solicitor to represent me?
No. The way NFOPP approaches disciplinary matters is designed
with complainants in mind and therefore you would not necessarily
require your own legal representative. However, it is entirely your
decision whether you wish to have legal representation.
If English is not my first language, how can I make my
complaint?
We can provide information in languages other than English. If
you let us know your preferred language, we can arrange to talk to
you on the phone with an interpreter or translate all of our
letters and leaflets into your preferred language. Let us know your
needs, and we will try to help. Email us at regulation@nfopp.co.uk or
call our compliance department - 0845 250 6009*.
I have a disability, how can you assist me?
We can produce letters and reports in large print, in Braille or
as a voice recording. We can also make special arrangements if you
need to attend our office. Let us know your needs, and we will try
to help. Email us at regulation@nfopp.co.uk or
call our compliance department on 0845 250 6009*.
*Calls are charged at lo-call rates and may vary between
telephone and mobile operators
Calling from outside of the UK
Email is our preferred method of communication and we would
anticipate responding within 48 hours to your enquiry. Thank you
for your understanding.
info@icba.uk.com